Refund & Cancellation Policy
Services (Bookings)
-
You may cancel or reschedule your booking up to 24 hours before your appointment at no cost.
-
Cancellations within 24 hours or failure to provide access on the day may incur a call-out fee or partial charge to cover technician time and consumables.
-
If EtchGuard must cancel or reschedule due to weather or technical reasons, you will be offered a new date or a full refund.
Fleet & Partner Projects
-
For bulk or contracted work, refunds or adjustments are handled according to the signed service agreement or purchase order.
Physical Products (Labels, Kits, Consumables)
-
Refunds are available for unused, unopened items returned within 7 days of delivery.
-
For safety reasons, opened etching cream or chemical products cannot be returned or refunded.
-
Customers are responsible for courier costs on voluntary returns.
Digital Products
Replacement certificates, guides, or downloadable files are non-refundable once issued, as they are instantly delivered and recorded.
Processing Time
Approved refunds are processed within 5–7 business days via the original payment method.
Need Help?
If you have a question about a refund or cancellation, please contact:
📧 admin@etchguard.co.za | ☎️ 083 276 4580